FAQs - Internet Banking
- How do I register for internet banking
- Does internet banking cost anything
- How do I setup up external bill payments
- How do I make a payment to an external bill payee
- How do I make a payment as a one off to a random person or company
- What if the company i am wanting to pay isn’t on the external payee list
- How do I transfer funds within my account
- How do I transfer funds from my account to another united credit union account
- How do I transfer funds to my previously loaded telephone banking bank account
How do I register for Internet Banking
Print a form off our website and post or fax it to our office
Does Internet Banking cost anything
No, internet banking is a free service
How do I setup up external bill payments
Go to transfers & payments, external payees. Click on add. Search for your payee either by company or category. Search results will appear on screen. Select your desired payee, then click on select payee. Enter your reference details, then click on process. Check your details are loaded correctly, then click on confirm. You have successfully set up a new external bill payment.
How do I make a payment to an external bill payee
Once you have successfully loaded your payee details by following the instructions above, go to transfers & payments, external transfer. In the choose a previous payment dropdown menu, select your required payee. Enter the amount you wish to pay, the frequency, and dates etc. Click on process, check the details are correct and click on confirm. Your payment will be made overnight if made before 3:00pm monday – friday, if after 3:00pm the payment will carry over to the next business day.
How do I make a payment as a one off to a random person or company
Go to transfers and payments, external transfer. In the enter new payee name, type in the name of the person you are paying. Enter the bank account number, the amount you wish to pay, the frequency, and dates etc. Click on process, check the details are correct and click on confirm. Your payment will be made overnight if made before 3:00pm monday – friday, if after 3:00pm the payment will carry over the next business day.
What if the company I am wanting to pay isn’t on the external payee list
In this case you are able to set up 9 private payees. You will need to obtain the details of the company or person you are wanting to load, their business name, bank account number and any reference details that they will require on their payment. Call our office on 0800 800 143 and we will email you a private payee form to complete and return to us.
Once you have ‘setup’ your bill payment simply log on to internet banking, go to transfers & payments, bill payments, drop down the payee list and select your chosen payee. You do not need to complete the particulars, code and reference sections as these are preloaded from your initial form. Choose the account you wish to make your payment from, enter the amount you wish to pay, alter the frequency and date if need be then click on process. Confirmation details will appear on screen, to continue click on confirm. Your payment will be transferred overnight if made before 3:00pm monday to friday.
How do I transfer funds within my account
Go to transfers & payments, funds transfers. Select the account to transfer from and the account to transfer to, enter the amount you wish to transfer, select process, check the details on the confirmation screen, select confirm. Your transfer will update immediately.
How do I transfer funds from my account to another united credit union account
Go to transfers & payments, internal transfer. Select the account you want to transfer from, enter the member number of the account you want the funds to go to, enter the sub account type ie. S1, enter the member’s surname in capital letters, enter the amount you wish to transfer, alter frequency and date if need be, then click on process, check details on the confirmation screen, select confirm. Your transfer will update immediately.
How do I transfer funds to my previously loaded telephone banking bank account
Go to transfers & payments, bill payments. Drop down the ‘choose a payee’ menu and select ‘external transfer’. You do not need to complete the particulars, code and reference section. Select the account you wish to transfer from, enter amount to be transferred, alter frequency and date if necessary, select process, check details on confirmation screen, select confirm. The funds will be transferred to your previously nominated bank account overnight. The transfer will occur overnight if you made your request before 3:00pm monday to friday.